Terms & Conditions

1. Introduction

Welcome to Sky High Trip. These Terms and Conditions ("Terms") govern all travel services, bookings, and transactions made through Sky High Trip. By making a booking or using any service, you agree to be bound by these Terms and any applicable supplier terms.

2. Definitions

3. Booking & Payment

All bookings are subject to availability and confirmed upon full payment. Accepted payment methods include credit/debit card, bank transfer, and other approved channels. Service fees may apply and are non-refundable unless otherwise stated.

4. Cancellation, Changes & Refunds

Cancellations are subject to third-party supplier terms and agency fees. If a supplier changes or cancels, we will assist in finding an alternative or obtaining a refund. Amendments may incur extra charges and are subject to availability.

5. Travel Documents & Insurance

You are responsible for ensuring all travel documents (passports, visas, permits) are valid. Sky High Trip is not liable for costs due to invalid documentation. We strongly recommend comprehensive travel insurance to cover cancellations, medical emergencies, and other disruptions.

6. Liability & Indemnity

Sky High Trip’s liability is limited to the booking fee paid. We are not responsible for the acts, omissions, or failures of third-party suppliers. You agree to indemnify Sky High Trip against any claims or losses arising from the use of our services.

7. Force Majeure

Neither party shall be held liable for delays or failures caused by events beyond their control, such as natural disasters or government actions. Rights and remedies will depend on supplier terms and applicable laws.

8. Dispute Resolution & Governing Law

We aim to resolve any disputes amicably through negotiation. If unresolved, matters may be referred to mediation or arbitration. These Terms are governed by the laws of Australia and subject to the exclusive jurisdiction of Australian courts.

9. Intellectual Property & Privacy

All website content, including text, graphics, and branding, belongs to Sky High Trip or its licensors. By using our services, you consent to the use of your personal information as outlined in our Privacy Policy and the Australian Privacy Principles.

10. Amendments & Entire Agreement

Sky High Trip reserves the right to modify these Terms at any time. Updated versions will be posted on our website. Continued use of services implies acceptance of the updated Terms. These Terms form the full agreement between you and Sky High Trip unless otherwise supplemented by supplier-specific terms.

11. Contact Information

Email: travel@skyhightrip.com

Phone: +61 (0) 489-240-002

Address: 6 Wisteria Avenue, Craigieburn VIC, 3064, Australia