Refund Policy

1. Introduction

Sky High Trip is committed to delivering transparent and fair travel services. This Refund Policy outlines cancellation, change, and refund terms for travel services booked through our agency. It complies with the Australian Consumer Law and applies to all bookings unless otherwise stated by third-party suppliers.

Note: Sky High Trip does not issue tickets to minors (under 18 years of age) without parental consent. For a consent form, contact travel@skyhightrip.com or call +61 (0) 489 240 002.

2. Scope

This policy applies to all Flights, Accommodations, Cruises, Tours, and Travel Packages booked through Sky High Trip. In cases where Sky High Trip acts as a booking agent, third-party supplier terms also apply.

3. Definitions

• Booking: A confirmed and paid travel service.
• Customer: The individual or entity making the booking.
• Travel Services: Any product arranged through Sky High Trip including flights, tours, hotels, and packages.
• Cancellation: Terminating a confirmed booking.
• Refund: Reimbursement of payment as per the policy terms.

4. General Refund Principles

Sky High Trip adheres to Australian Consumer Law. If services are misrepresented or delivered without due care, you may be entitled to remedies. Refunds for third-party services are subject to their individual terms, though we will assist in facilitating the process on your behalf.

5. Cancellation Situations and Charges

5.1 Customer-Initiated Cancellations (Change of Mind)

A cancellation fee may apply to cover administrative and supplier charges. Non-refundable components will be clearly marked at booking confirmation.

5.2 Supplier-Initiated Cancellations

If the supplier cancels and no alternative is available, a refund will be processed for that component. Payment gateway fees may not be refundable.

5.3 Force Majeure or Extraordinary Circumstances

Events such as natural disasters or political unrest are evaluated on a case-by-case basis. Refunds are subject to supplier terms and Sky High Trip's discretion, aligned with your statutory rights.

6. Refund Request Procedure

Step 1 – Notification: Submit a written refund request via email to travel@skyhightrip.com with subject “Refund Request” or complete our online cancellation form within 14 days of the cancellation event.

Step 2 – Provide:

• Full name on booking
• Contact email and phone number
• Booking reference number
• Government-issued ID (passport or driver’s license)
• Reason for refund and any supplier correspondence

Step 3 – Review: Our team will assess the request, liaise with suppliers if needed, and respond with a decision within 10 business days.

Step 4 – Processing: Refunds are issued to the original payment method within 7–10 business days after approval (bank timelines may vary).

7. Amendments or Booking Changes

To make changes to your itinerary, contact us promptly. Amendments may incur extra charges, and eligible refunds will be adjusted based on updated costs and supplier policies.

8. Data Protection

All personal and financial data is processed in accordance with our Privacy Policy. Information is shared with suppliers only as necessary for booking fulfillment and refund handling.

9. Contact Details

Email: travel@skyhightrip.com

Phone: +61 (0) 489-240-002

Hours: 7 AM – 9 PM AEST (Apr–Oct) or AEDT (Oct–Apr)

10. Policy Updates

This policy may be updated from time to time. All updates take immediate effect upon publication on our website. Customers are encouraged to review the policy periodically.